FAQ / Policies

F.A.Q.

1/ T Shirts -

Can I exchange another size or refund ?

The shop no longer provide any size exchange service and NO REFUND if you ordered wrong size.

Please read the measurement from item description carefully.

2/ Why cancel my order ?

All orders will be shipped to PayPal payment address only.

Please read PAYMENT page

The shop will issue PARTIAL REFUND (NO FULL REFUND!) ( and cancel the order within 24 hours.

**** PayPal Charge 4.4% +USD0.4 TRANSACTION FEE cannot be refunded ****

3/ I place the order awhile ago which I never received ?

Please quote your order number and Pay Pal payment transaction number for any order status enquiry.

If you don't make payment ,AND NO INTENTION TO PAY

Please don't contact the shop to check the order status / Item still not received ,etc.

The system will send out auto reply " ORDER CONFIRMATION-" email no matter the transaction had been paid by Pay Pal / Credit Card or not !

When the shop receive an order which had been paid by Pay Pal or Credit Card , we will send another email to customers and confirm the order again!

4/ What is the return policy ?

The shop offer exchange for defective items within 7 days of receipt of goods. Shipping and Handling charges will not be refunded under any circumstances.

Please note that we can refund shipping costs only if the return is a result of our error.

5/ When can I expect new products to be listed on your website?

Please visit the site every week.

6/ I'm from Hong Kong, Can I pick up at The Capital, Tsim Sha Tsui (Retail Shop) or Walnut 9, Tai Kok Tsui ( Avoid paying shipping and handling fee)?

到店訂購或購買現貨t shirts 不設免運費，Full payment+ 每件Tee另需付行政費，只買1件請自行在本網店訂購

https://www.carousell.com.hk/u/my_secret_garden_store/

All orders were placed through this website and paid by PayPal , may accept Mail Orders only !!

郵寄至海外一般需要另付銷售稅/VAT Tax !

為方便歐美海外顧客, 所以調低了貨品價格+提高了運費及行政費收費** 運費是不徵稅的*

香港是免收銷售稅 no sales tax/ VAT (身在福中不知福!)

請不要留言 Sf Express到付運費! 以貨品最低價 listing price +HKD 30元sf express運費

No wholesale enquiry for T shirts

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