FAQ / Policies

F.A.Q.

1/ T Shirts - 

Can I exchange another size or refund ?

The shop no longer provide any size exchange service and NO REFUND if you ordered wrong size.

Please read the measurement from item description carefully.

All T Shirts are standard USA size ( Fruit of the Loom, Gildan , Hanes )

We usually stock Fruit of the Loom ( Black, White, Navy Color ) and send Heavy Cotton Tee to the customers.

SPECIAL REQUEST (Back orders from USA )Lightweight Softstyle Fitted Jersey T Shirts or other sizes/ styles : 

https://mysecretgarden-store.com/index.php?route=product/category&path=319

 No Return, No Size Exchange)

 2/ Why cancel my order ?

All orders will be shipped to Pay Pal payment address only.

Please read PAYMENT page

3/ I place the order awhile ago which I never received ?

/  

Please quote your order number and Pay Pal payment transaction number for any order status enquiry.

If you don't make payment ,AND NO INTENTION TO PAY

Please don't contact the shop to check the order status / Item still not received  ,etc.

4/ What is the return policy ?

 The shop offer exchange for defective items within 7 days of receipt of goods. Shipping and Handling charges will not be refunded under any circumstances.

Please note that we can refund shipping costs only if the return is a result of our error. 

5/ When can I expect new products to be listed on your website?

Please visit the site every week.

6/ I'm from Hong Kong, Can I pick up at Walnut 9, Tai Kok Tsui ( Avoid paying shipping and handling fee)?

 All orders were placed through this website and paId by Pay Pal , may accept Mail Orders only !! 

No wholesale enquiry for T shirts